Just read today that you folks have problems with your Miles & More program. You thought if you make people use more miles to fly you would easily be able to get your liabilities down. And then your customers started to sue you. That is just not fair!
Well, another way to get rid of people and obligations is to work on the service. Old cheese, broken soda dispensers, oddly shaped arm chairs that make your back hurt after 30 minutes of sitting: That will get your lounges empty in now time. And really – your service in the lounges is too good to be true! You don’t believe this works? Just check the setup in the photo that I took in SFO. And guess what – there’s not too many people in here!
So how about the following deal: You don’t de-value our miles, but you cut down on lounge cost. Are you ok with that?
Day One turns out to be very interesting, despite of being pretty tired from jet lag.
Earlier today a panel discussion how communities should be managed and treated with a lot of insight from very experienced community managers, then introduction to GENIVI project and initial workshop work. While most of the questions we are supposed to work on have obvious and simple answers (“YES”, “NO”), developing the reasoning in the group shows a large bandwidth of experience and opinion.
The keynote of the day came from Chris Vein, who is CTO for Innovation in the Executive Office of the President. The most interesting talk was on Open Governance, what the different departments are doing to innovate the way they are serving (and want to serve in the future) the individual citizens of the country. He gave a couple of examples from NASA to the department of food and drugs how open source empowers the government agencies. I hope that the talk will be available for public consumption soon. It will certainly give other organizations an idea how far OSS is already spread throughout the governments of the world.
Now I’m listening to the next case study presented by the U.S. Department of Veteran Affairs – an open source project comprising a full-blown system for large hospitals.
Looking forward to more!