Just read today that you folks have problems with your Miles & More program. You thought if you make people use more miles to fly you would easily be able to get your liabilities down. And then your customers started to sue you. That is just not fair!
Well, another way to get rid of people and obligations is to work on the service. Old cheese, broken soda dispensers, oddly shaped arm chairs that make your back hurt after 30 minutes of sitting: That will get your lounges empty in now time. And really – your service in the lounges is too good to be true! You don’t believe this works? Just check the setup in the photo that I took in SFO. And guess what – there’s not too many people in here!
So how about the following deal: You don’t de-value our miles, but you cut down on lounge cost. Are you ok with that?